Experience and outcomes

Findings from qualitative investigation across 2 domains: experience and outcomes

Paramedics may come straight from the road. If they are not well prepared for general practice and well supported, they may return to the ambulance service.

Patients perceive that paramedics have more time for them and this improves patient experience.

In low integration models, patients may feel less confident with a paramedic because they are not convinced the paramedic is discussing matters with the GP.